Troubleshooting Optus Loop

Having technical issues? Browse our articles below. What was once physical and complicated, is now mobile and simple.

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Admin User
6 Steps to Troubleshoot your Mobile Device

Before you begin, make sure that you’ve successfully backed up your personal data like contacts, pictures and apps stored on your device.

Step 1. Check for any signs of Physical Damage

If your device shows signs of cosmetic or physical damage, then it may not be covered under the manufacturers' warranty and you may be charged for submitting it for repair. 

Some examples of physical damage are:         

  • A smashed screen
  • External
...
Keep reading >
How do I learn more about my device?

To set up, configure or troubleshoot your shiny new device, check out our animated guides. Alternatively, select one of the options below: 

Keep reading >
6 Steps to Troubleshoot your Mobile Device

Before you begin, make sure that you’ve successfully backed up your personal data like contacts, pictures and apps stored on your device.

Step 1. Check for any signs of Physical Damage

If your device shows signs of cosmetic or physical damage, then it may not be covered under the manufacturers' warranty and you may be charged for submitting it for repair. 

Some examples of physical damage are:         

  • A smashed screen
  • External
...
Keep reading >
How do I learn more about my device?

To set up, configure or troubleshoot your shiny new device, check out our animated guides. Alternatively, select one of the options below: 

Keep reading >

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