How-to guides for Optus Loop

Get the most out of Optus Loop with our how-to guides. Giving you all the features of a physical desk phone - and more - on your mobile.

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Admin User
Optus Loop: Administrator Portal Overview

The Optus Loop portal provides real-time management of your phone system together with other Unified Communication features.

To navigate through the portal online, you'll need to log into the Optus Loop Portal.

For more detailed information, download our user guide.

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Optus Loop: How to add & change event schedules - Administrator

With Optus Loop, time schedules can be created to re-route calls to an alternate number based on the time of day, day of the week, and public holidays. They can be assigned to Auto Attendants or Call Queues at the Site or User level.

If your company is using an Auto Attendant you will most likely want to add time or holiday schedules to ensure customers are re-routed to an alternate number after business hours, on the weekend or public holidays.

To manage schedules first log into the Optus Loop Portal

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Optus Loop: How to create & change a Call Pick Up Group - Administrator

With Optus Loop, a Pick Up Group can be created to allow you to answer a colleague's phone without leaving your desk.

Once a Call Pick Up group has been created and users assigned to the group, if you hear a phone ringing in your group simply dial the Feature Code *98 to answer the call from your phone.

If more than one phone is ringing in your group, when you dial *98 you will answer the phone that was ringing first.

To add or change a Pick Up Group first log into the Optus Loop Portal

For more d

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Optus Loop: How to change user features - Administrator

In Optus Loop it’s easy to change a User’s Profile. Features such as Call Forwarding, User passwords & changing Caller Line ID can be changed or updated by an Administrator via the Optus Loop portal. You can also change these features using the MyPhone portal.

For more detailed information, download our user guide.

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Optus Loop: How to set up & manage Call Monitoring (Busy Lamp) - Administrator

From your Optus Loop telephone handset you can view if another user is on a call or available to take a call. You can also use a monitored line key as a speed dial to call the user you are monitoring.

An administrator can configure monitoring against an individual user, allowing them to view the status of other users from their telephone line keys.

To configure monitoring, first log into the Optus Loop Portal.

For more detailed information, download our user guide.

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Optus Loop: How to manage Call Queues - Administrator

With Optus Loop, a call queue can be set up so that when a caller dials into your company, the calls will queue in the cloud if all users that are assigned to the queue are unavailable to take a call.

Call queues provide an automated 'answer' with customisable greetings, messages and hold music for the caller to listen to. Queued calls are routed to the next available agent when they're no longer on a call.

Each call queue is assigned a telephone number that outside callers can dial to reach the a

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Optus Loop: How to manage Auto Attendant - Administrator

An Auto Attendant serves as a virtual Receptionist. It answers calls and provides you with a unique greeting dialing menu that can route to various destinations such as other users, departments or voicemail.

For more detailed information, download our user guide.

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Optus Loop: How to manage Hunt Groups - Administrator

Hunt Groups distribute calls from a single virtual phone number to a group of users. An administrator can configure a Hunt Group to route calls to Hunt Group users when specific requirements are met. Even if all users in the Hunt Group are busy on calls, the calls can be routed to an alternative number or Voicemail.

To set up or manage a Hunt Group first sign into the Optus Loop Portal

For more detailed information, download our user guide.

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Optus Loop: Configuring Reception

The Reception console is a Web based application used for receptionists or telephone attendants, who screen inbound calls.

The Receptionist console is a user friendly detailed application that allows:

  • Easy transfer options
  • Monitoring of a users presence
  • Directories
  • Integration with Outlook 
  • And a host of features to enhance the workflow of the
  • Reception handler

Click here to download the user guide.

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Optus Loop: Re-Assigning Devices

Device refers to the type of handset or soft client a user has been assigned. You do not need to create a whole new profile if a user requires a different device. Re-Assigning a Device is a simple task through the Rialto portal.

Click here to download the user guide.

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Optus Loop: Setting up Call Park

Call Park allows a defined group of users to park a call (back into the Optus Loop system) against other available members numbers of the group, or your own extension number. A parked call can be picked up by any members of the Park Group from any of the phones in the group. When a call is parked against a phone number, the user can still receive and make calls from their phone.

Feature Access Codes can be used to Park and Retrieve Parked Calls.

Click here to download the user guide.

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Optus Loop: Setting up Fax to Email

Fax to email allows users to manage their fax messages from any location. Fax messages are routed as email attachments, eliminating the need for a physical fax machine.

A fax number is assigned at the user level. You will need an available inbound number for each user a fax number is going to be assigned to.

Click here to download the user guide.

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Optus Loop: Setting up Sharing

Sharing allows you to nominate other devices to share specified profile settings. For example, you can choose to have shared devices ring when you have an incoming call or alert all devices when you receive a page.

Click here to download the user guide.

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Optus Loop: Call Centre Reporting Guide

This guide describes the enhanced reporting available on the BroadCloud service accessed from the Agent and Supervisor Web portals.

Click here to download the user guide.

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Optus Loop: Administrator Customer Journey

Optus Loop is a cloud based Unified Communications suite of products. It has collaboration tools, allows you to Talk, Chat, have video calls and share files over your desktop. You can use Optus Loop on any device from a Yealink desk phone to your desktop, mobile device or tablet. Once your company has purchased the Optus Loop product it needs to be setup specifically for your company and you.

Click here to download the user guide.

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Optus Loop: Configure Hoteling - Administrator

Hoteling enables a user’s phone profile, including phone number, features, and calling plan to be temporarily loaded onto a shared (host) phone.

Click here to download the user guide.

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Optus Loop: Configuring a 4-line system

The Optus Loop 4-Line Key Telephone System is a replacement solution for the traditional PABX Key system environment.

A single 4-Line Key Telephone System station (license) can be assigned to multiple individual lines on a single or multiple Yealink phones simulating a traditional key system, i.e. a single telephone line number visible as 4-line appearance and being able to be answered on up to 35 phones.

Click here to download the user guide.

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Optus Loop: Using the Receptionist Console

The Receptionist Soft Console is a web based console that allows you to manage calls, monitor calls, and manage contacts. From the console, you are able to see if a contact is on or off the phone, if they have Do Not Disturb enabled and if a contact has enabled call forwarding. Certain features are customisable in the reception console.

Receptionists transfer calls to contacts and providing a contact's mobile phone number and email address have been entered into their user profile, you are able t

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Optus Loop: How to Navigate Loop Call Centre

The video below describes how an agent and supervisor can navigate and manage call centre queues in the Loop Call Centre.

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