Optus Loop: Using the Receptionist Console
The Receptionist Soft Console is a web based console that allows you to manage calls, monitor calls, and manage contacts. From the console, you are able to see if a contact is on or off the phone, if they have Do Not Disturb enabled and if a contact has enabled call forwarding. Certain features are customisable in the reception console.
Receptionists transfer calls to contacts and providing a contact's mobile phone number and email address have been entered into their user profile, you are able to transfer calls to their mobile or send them an email message simply by clicking on the relevant icons that appear.
Click here to download the user guide.
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E.g. "How do I set up auto greet for callers?" or "How to loop in colleagues?"