Optus Loop: Call Centre Agent Client
The Call Centre Agent client is designed to support the needs of Call Centre agents in any environment. It supports the full set of call handling functions, status management, integration of multiple directories, Outlook integration, and other features required in call centers.
The Call Centre application delivers the following real benefits to users:
- Efficient call handling and automatic call distribution
- Integration of online directories with Click-To-Dial capability
- Real-time monitoring of queue activity
Click here to download the user guide.
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