Optus Loop: How to manage Call Queues - Administrator

With Optus Loop, a call queue can be set up so that when a caller dials into your company, the calls will queue in the cloud if all users that are assigned to the queue are unavailable to take a call.

Call queues provide an automated 'answer' with customisable greetings, messages and hold music for the caller to listen to. Queued calls are routed to the next available agent when they're no longer on a call.

Each call queue is assigned a telephone number that outside callers can dial to reach the agent assigned to the call queue.

To set up call queues, you'll need to log into your Optus Loop Portal.

For more detailed information, download our user guide.

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