Optus Loop: How to create & change a Call Pick Up Group - Administrator

With Optus Loop, a Pick Up Group can be created to allow you to answer a colleague's phone without leaving your desk.

Once a Call Pick Up group has been created and users assigned to the group, if you hear a phone ringing in your group simply dial the Feature Code *98 to answer the call from your phone.

If more than one phone is ringing in your group, when you dial *98 you will answer the phone that was ringing first.

To add or change a Pick Up Group first log into the Optus Loop Portal

For more detailed information, download our user guide.

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E.g. "How do I set up auto greet for callers?" or "How to loop in colleagues?"

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