In Optus Loop it’s easy to change a User’s Profile. Features such as Call Forwarding, User passwords & changing Caller Line ID can be changed or updated by and Administrator via the Optus Loop portal. You can also change these features using the MyPhone portal.
With Optus Loop, a Pick Up Group can be created to allow you to answer a colleague's phone without leaving your desk. Once a Call Pick Up group has been created and users assigned to the group, if you hear a phone ringing in your group simply dial the Feature Code *98 to answer the call from your phone.