Optus Loop Support

FAQs

How do I navigate Optus Loop on my mobile?

Optus Loop Voice Unified Communication (UC) is part of the Optus IP Telephony suite enabling you to access all your communication services, telephony, video, IM and presence from any supported device.

Use Optus Loop Voice UC on your Mobile phone to collaborate with your colleagues, anytime, anywhere.

Check out the video below for information on navigating through your Optus Loop Mobile app. For more detailed information, download our user guide.

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    In what ways can I configure monitoring (Busy Lamp)?

    From your Optus Loop telephone handset you can view if another user is on a call or available to take a call. You can also use a monitored line key as a speed dial to call the user you are monitoring.

    An administrator can configure monitoring against an individual user, allowing them to view the status of other users from their telephone line keys.

    To configure monitoring, first log into the Optus Loop Portal.

    For more detailed information, download our user guide.

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    How do I change user features?

    In Optus Loop it’s easy to change a User’s Profile. Features such as Call Forwarding, User passwords & changing Caller Line ID can be changed or updated by an Administrator via the Optus Loop portal. You can also change these features using the MyPhone portal.

    For more detailed information, download our user guide.

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    How are groups created to pick-up calls?

    With Optus Loop, a Pick Up Group can be created to allow you to answer a colleague's phone without leaving your desk.

    Once a Call Pick Up group has been created and users assigned to the group, if you hear a phone ringing in your group simply dial the Feature Code *98 to answer the call from your phone.

    If more than one phone is ringing in your group, when you dial *98 you will answer the phone that was ringing first.

    To add or change a Pick Up Group first log into the Optus Loop Portal

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