First, check to make sure your mobile data is on and you can access the internet.

Next, restart the National Geographic App (close and re-open).

If that doesn’t resolve your issue, restart your mobile and re-open the National Geographic application.

Check that your devices software is up-to-date:

For Apple click here

Tap Settings > General > Software Update.

If a new software version is available, it's displayed. Follow the instructions on the screen to update the software on your mobile phone.

Note: The above steps may vary between handsets, for specific steps on your device head here.

For Android click here
  1. Slide your finger downwards starting from the top of the screen

  2. Tap the Settings icon > Software Update > Download Updates Manually

If a new software version is available, it's displayed. Follow the instructions on the screen to update the software on your mobile phone.

Note: The above steps may vary between handsets, for specific steps on your device head here.

Check your internet connection speed here. You will need at least 0.5mbps for a reasonable viewing experience. If your 3G/4G speeds are lower than this, it's recommended you connect via a WiFi internet connection.

If you experience problems you can check whether your mobile is running multiple applications simultaneously. Multiple applications can overload your processor and cause live streaming issues. It is recommended you close all other programs.

If you're still unable to resolve your National Geographic viewing issues, you can check a list of error codes here or if you’re still needing a hand then start a Chat session with one of our team, this can be done by clicking the ‘Let’s Chat’ button to the right of your screen.