If you'd like to make any changes to an order you've placed (e.g. cancelling, incorrect model selected, change of delivery address, etc.), it will depend on the situation. If you've ordered online or on the phone, please get in contact with us. If you've ordered in a Retail store, please contact the store.

Please note that any changes made may result in your device being delivered on a different day to the original confirmation date.

Changing delivery address

As soon as your purchase is complete and your delivery address is verified, we begin processing and packing your purchase. Unfortunately, this means we’re unable to amend the delivery address once your order has been submitted.

If you can’t be there when your order is delivered, don’t worry, a card will be left explaining how you can collect your package.

Cancel / return your order

We begin to process your order as soon as it’s submitted, so once it’s in progress it may be too late to cancel. However, once you’ve received your package, you can return your purchase within 14 days, provided your return is in accordance with Optus’ Returns Policy.

Optus Returns Policy

  • Should you need to return any accessories, equipment, SIM card and/or handset (where applicable) to Optus, please call us. A representative will then discuss your options and explain how to return the goods
  • 1300 300 562
  • Where entitled to do so, Optus reserves the right to charge for any additional costs incurred as a result of you returning the goods
  • If the goods are returned opened, used, damaged or incomplete, where entitled to do so, Optus may charge you by debiting your previously nominated credit card or Optus account
  • You’re liable for any damage to, use of, or loss of, the goods until the goods are received by Optus