Help me resolve an issue

Is something wrong with your business service experience? For troubleshooting and escalation issues, we can help.

Common Questions

I'm experiencing issues with my mobile device

If you're experiencing issues with your mobile device, just head over to our Device Help page and select your device make & model to get started.

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I'm experiencing voicemail issues through my business mobile phone

Need some help with your Mobile Phone voicemail? Try out some of these steps to resolve common voicemail problems.

Voicemail Troubleshooting

Incoming calls are diverting through to voicemail without your phone ringing at all

  • To deactivate any existing diversions - dial the following code into your handset # # 21 #  (then press send or call)
  • Once the deactivation is confirmed, you can then choose when you would like voicemail to
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I'm experiencing voicemail issues through my fixed office phone

Need some help with your Office Phone voicemail? Try out some of these steps to resolve common voicemail problems.

Voicemail Troubleshooting

If you've forgotten your voicemail PIN

Please call us to have it reset. Make sure that you change the default PIN that we give to you.

If you're hearing the tutorial every time you call voicemail

The tutorial has not been fully completed. Listen through until the very end of the tutorial

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I can't make or receive calls on my business mobile phone

If you're experiencing issues making or receiving call on your business mobile device, just head over to our Device Help page and select your device make & model to get started.

Once you've selected your device brand & model, select the Troubleshooting tab > Calls and voicemail and then select the troubleshooting option most relevant to your issue.

There are a few steps that you can try prior to heading over to the Device Help page as follows:

  • Check your phone has network coverage and is not in Fl
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My fixed office phone has no dial tone

If your Office Phone has no dial tone, it's important to identify whether the problem is caused by faulty equipment, wiring or a problem with the telephone line.

To eliminate the possibility of faulty equipment and/or handsets follow these steps:

Step 1 - Check Our Network

Check if there is a known problem with the Optus Network in your area.

If we've posted a known problem and it relates to this issue - continue to monitor th

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