Help me manage my account

Need to update your contact information or other Business Account settings? We're here to help.

Common Questions

How do I divert calls from my business mobile phone?

The easiest way to set up diversions for your mobile is through the My Optus app if you're a small business customer. You can set diversions simply to voicemail, or you can specify a number to divert your calls to (i.e. such as a landline number).

You can now set up diversions for the following:

  • All Calls:  This is an unconditional diversion of all calls
  • On busy:  Calls will only be diverted when you're phone is busy
  • No answer:  Call will be diverted when you're not able to answer your phone
  • Off/No
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How do I divert my fixed office phone?

You can divert calls from your Office Phone to another phone by activating the Call Divert feature on your service.

Once you've activated Call Divert online, you just need to follow the handset instructions below by clicking on the relevant option (please note that activation may take up to 48 hours):

Small Business
(1-5 services)

How to switch call divert on:

From your Office Phone

  1. Lift the receiver and wait for dial tone
  2. Dial *78
  3. Then the phone number (including the area code for fixed line numbers)
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How do I update my business account details?

Need to make a small change like a spelling correction, alter the salutation, update the address or correct your date of birth?

We can change these details over the phone at no cost, but may need to ask you for some additional info to verify the change.

All you need to do is call us by selecting the relevant option below:

Small Business
(1-5 services)

Please call us on 13 39 37 to update your details.

Our hours of operation are (AEST):

  • Monday - Friday: 8:00am - 7:00pm
  • Saturday: 9:00am - 5:00pm
  • Sunday
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I need help understanding the data usage for my business service

Need help understanding and managing your data usage? We have the tips and tools to make it simple.

Small Business
(1-5 services)

Mobile Phone

You can track your data usage by using the My Optus app.

When in My Optus app be sure to check out the Data Breakdown button which shows where your data is being consumed for the SIM card in your device.

Fixed & Mobile Broadband

You can track your data usage, setup & configure Broadband usage alerts all by logging into My Account.

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I need help with business email settings

Need help setting up or checking the configuration of your email program/client to work with OptusNet email? Looking to access your OptusNet email online? Please just select from the options below:

Accessing Your OptusNet Email Online

To check your OptusNet emails away from home, all you need is a computer with an internet connection.

Click to access Webmail

We also have a Webmail Help Guide available for help using OptusNet

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I need to change ownership of my business services

Need to change ownership of your business services? We can process this change for you at no cost. Note, we may need to ask you for some additional information to verify the change.

The easiest way to request a change of name / ownership is via the online form.

The online form can be used for all services except,

  • Mobile Broadband
  • Standalone Fetch
  • Postpaid Mobile services with the Number Share feature enabled on an Apple Watch Series 3 with cellular
Filling out the on
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I want to change my business mobile phone plan

Looking to change your Postpaid (Billed) Mobile Phone plan but not sure what plan you'll need? Just select from one of the options below:

Please note that if you change your plan during your contract term a fee may apply and any repayments you have for your phone will remain the same.

Please select the relevant option below to change your mobile plan:

Small Business
(

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My business is relocating, what do I need to do?

We know that moving can be pretty stressful, so to assist in getting your Business services set up at your new address as smoothly as possible, please select from one of the options below:

Small Business
(1-5 services)

To relocate your Fixed Line Phone, Broadband, TV, Mobile Phone and Mobile Broadband services, chat with us.

Medium Business
(6+ services)

To relocate your business service(s), please contact us on 13 33 43 and we'll process the request for you.

Our hours of operation are (AEST):

  • Mo
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What options are available when travelling overseas?

Taking your mobile overseas? You can minimise roaming costs by adding an Optus Travel™ Pack if your plan does not already give you international roaming benefits.

Don’t forget to have international roaming turned on to use your service whilst overseas.

Select an option below for more information. 

Small Business
(1-5 services)

Select an option below for more information for Small Business

Optus Travel™ Pack vs Pay as you go

Small B

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When does my business service's contract end?

You can check the end date of your Small Business Postpaid Mobile contract in My Account. This option is available 24/7 and free to use from your Optus service within Australia.

To find out the contract end date for any other service, please contact us by selecting the relevant option below:

Small Business
(1-5 services)

Postpaid Mobile: Simply log into My Account to check your contract end date

Go to My Account

For any other product, please contact us on 13 39 37 so that we can assist you wi

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Optus Travel™ Pack & Data Pack

You can purchase an Optus Travel™ Pack for added benefits when using your service in Zone 1. You can purchase multiple days and accumulate the total data allowance.

Select an option below for more information.

Small Business
(1-5 services)

Select an option below for more information for Small Business

How to add an Optus Travel™ Pack

You can add an Optus Travel™ Pack to your service within the 3 days before it’s required in the f

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How to use voicemail while overseas

You can still use and access your voicemail while overseas, however extra charges may apply and you will need to access your voicemail differently.

For information on how to set up diversions to voicemail see this page.

Select an option below for more information

How to access voicemail while overseas

Accessing your voicemail whilst overseas is different to when you’re in Australia. There are two options for checking your voicem

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What support is available for Microsoft by Optus?

If you need IT support for Microsoft by Optus please contact your IT support partner or refer to Microsoft Office Online Support.

Please note: Optus only provides general billing support enquires as part of the Microsoft by Optus service and does not provide technical assistance. You can check out the self-help technical support available here. Alternatively, for information about other technical support options that we may offer, speak to our Sales team.

Suppor
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