Help Me Buy

If you're looking for help with buying a new Optus Business Plans, you've come to the right place.

Common Questions

How do I Order a New Device?

Looking for information on our latest devices? No worries, head over here.

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How To Purchase A New Business Service
Optus ID requirements for business

Heading into a store to sign up for a new service? Here is what you’ll need to take in with you.

If you are signing up for a new service you will need to provide 100 points of ID & proof of address. You can choose from a range of ID documents as outlined in the Accepted ID section below.

You will need also need to bring:

  • For ABN you will need your Australian Business Number (ABN).
  • If you are trading under an Australian Company Number (ACN) you will need:
    • ACN
    • Letter of Authority (If you are not
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What to expect on your Optus bill when using your phone overseas

If you’ve recently used your Optus service overseas, select an option below for information on what to expect on your Optus bill.

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What are Content Service and PSMS charges?

Third party content, like Spotify, Netflix, games, movies or ringtones can be accessed from your Mobile Phone or Mobile Broadband device. 

For more information on what third party content is and how to purchase it, head over here.

Important: We’re making some changes to third party content charges. If you’re a Postpaid or Prepaid Mobile customer, click here for more information. If you're a Mobile Broadband or Home Wireless Broadband customer, head over here instead.

How to check usage & man
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