Help me with my billing

For help understanding your business phone bill or to find out how to make a payment, you've come to the right place.

Common Questions

How can I pay my business account bill?

There are various ways to pay your Optus bill, simply choose your preferred option below:

Paying Your Bill by Direct Debit

Direct Debit is the fee-free, automated way to pay your account each month, even if you're using a credit card.

The easiest way to setup Direct Debit is either through My Account or through the My Optus app.

My Account

Direct Debit activation takes 2 business days, so if you've already received your bill

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How do I set up direct debit on my business account?

Direct Debit is the fee-free, automated way to pay your account each month, even if you're using a credit card.

To setup Direct Debit, please select the relevant option below:

Small Business (1-5 services)

The easiest way to setup Direct Debit is either through My Account or through the My Optus app.

My Account

Direct Debit activation takes 2 business days, so if you've already received your bill or have setup Direct Debit too

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How do I report a payment on my business account?

To report a payment and get your service up-and-running as quickly as possible, or to avoid a pending restriction on your service due to a late or overdue bill payment, please select one of the options below.

Report a Payment using My Account

If you've made a payment, you may be able to report this using My Account by following the steps below:

Go to My Account
  1. Log into My Account
  2. Click Dashboard
  3. Click Report payment
  4. Select the
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I need help understanding the bill for my business account

Need some help in understanding the charges on your bill?  Please see below for an explanation of your bill, plus how to contact us directly if you still need assistance.

If you have an eligible service you can view and print your bills in My Account or Member Services. The total GST paid is shown as a separate item on the first page of each bill.

  • My Account: All services with a 14 digit account number starting with an 8 or a 9 and Cable Broadband accounts with a 10 or 14 digit account number
  • Me
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I need to request a payment extension for my business account

You can request a payment extension for up to 7 days. Please note that organising a payment extension still may incur a late payment fee.

Select the relevant tab below to request a payment extension:

Small Business
(1-5 services)

Go to My Account
  1. Log into My Account
  2. Click Request Payment Extension
  3. Select the account you wish to request an extension for from the dropdown menu
  4. The services linked to that account and the current account balance will be displayed
  5. Click Request Extension to proceed
  6. If you
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I need to view or print a copy of my business account's bill

If you have an eligible service you can view and print up to 7 years worth of bills in My Account or Member Services. The total GST paid is shown as a separate item on the first page of each bill.

  • My Account: All services with a 14 digit account number starting with an 8 or a 9 and Cable Broadband accounts with a 10 or 14 digit account number
  • Member Services: Optus TV featuring Foxtel and Cable Business Phone

Go to My Account

Go to Member Services

If you need further assistance, please sele

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Understanding my business account's first bill since recontracting

Received your first bill after recontracting or changing plans? A little confused as to why it still shows parts of your old plan, parts of your new plan and perhaps higher than expected recurring charges?

If you've changed plans or recontracted part way through your last billing month then the first bill you'll receive after the change will include usage and charges leftover from your old plan as well as usage and charges from the date that your new plan took over.

If you have an eligible servi

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How will overseas charges appear on your Optus bill?

If you’ve recently used your service overseas, select an option below for information on what to expect on your Optus bill.

Purchased an Optus Travel™ Pack

How does the charge for the Optus Travel™ Pack display?

The Optus Travel™ Pack charge will appear as a charge for the amount of days purchased during that invoices bill cycle.

Example: 15 days purchased and 5 days are in one bill cycle and 10 in the next.
This will show as

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What are Third Party Content charges?

Third party content, like Spotify, Netflix, games and music can be accessed from your Mobile Phone or Mobile Broadband device. 

For information on what Third Party Content is and how to purchase it, head over here.

Important:  We’re making some changes to Third Party Content charges. If you’re a Postpaid (billed) or Prepaid Mobile customer, click here for more information. If you're a Mobile Broadband or Wireless Broadband customer, head over here instead.

How t
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