Help me with my billing

For help understanding your business phone bill or to find out how to make a payment, you've come to the right place.

Common Questions

How can I pay my business account bill?

There are various ways to pay your Optus bill, simply choose your preferred option below:

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How do I set up direct debit on my business account?

Direct Debit is the fee-free, automated way to pay your account each month, even if you're using a credit card.

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How Do I Report a Payment for my Business Accounts?
I need help understanding the bill for my business account

Need some help in understanding the charges on your bill?  Please see below for an explanation of your bill, plus how to contact us directly if you still need assistance.

If you have an eligible service you can view and print your bills in My Account or Member Services. The total GST paid is shown as a separate item on the first page of each bill.

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I need to request a payment extension for my business account

You can request a payment extension for up to 7 days. Please note that organising a payment extension still may incur a late payment fee.

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I need to view or print a copy of my business account's bill

If you have an eligible service you can view and print up to 7 years worth of bills in My Account or Member Services. The total GST paid is shown as a separate item on the first page of each bill.

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Understanding my business account's first bill since recontracting

Received your first bill after recontracting or changing plans? A little confused as to why it still shows parts of your old plan, parts of your new plan and perhaps higher than expected recurring charges?

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How will overseas charges appear on your Optus bill?

If you’ve recently used your service overseas, select an option below for information on what to expect on your Optus bill.

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What are Content Service and PSMS charges?

Third party content, like Spotify, Netflix, games, movies or ringtones can be accessed from your Mobile Phone or Mobile Broadband device. 

For more information on what third party content is and how to purchase it, head over here.

Important: We’re making some changes to third party content charges. If you’re a Postpaid or Prepaid Mobile customer, click here for more information. If you're a Mobile Broadband or Home Wireless Broadband customer, head over here instead.

How to check usage & man
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