Third party content, like Spotify, Netflix, games and music can be accessed from your Mobile Phone or Mobile Broadband device. 

For information on what Third Party Content is and how to purchase it, head over here.

Important: We’re making some changes to Third Party Content charges. If you’re a Postpaid (billed) or Prepaid Mobile customer, click here for more information. If you're a Mobile Broadband or Home Wireless Broadband customer, head over here instead.

How to check usage & manage spend 

Any subscription or one-off third party content (e.g. games, music or competition entries) that you have agreed to will appear on your Optus bill.

While Optus doesn’t supply content purchased from a third party provider, you do have a $200 default monthly spend limit (per calendar month) that can be adjusted and / or suspended. Spend limit applies to all Premium SMS and Direct Carrier Billed content including content purchased via the Google Play™ Store.

Follow the steps below to check your content usage and / or adjust the spend limit.

  1. Go to the Optus Zoo Portal and log into Mobile Self Care using your Optus Mobile Number
    Don't have an account?  Click here to register. If you've forgotten your password, head over here instead

  2. Click on Premium SMS Spend Control from the left-hand site panel

  3. Go to Transaction logs to check your content usage

  4. To amend the spend limit move the slider to your desired spend limit under the limit section and click Submit
    Note. Moving the slider to $0 will bar all content (Premium SMS and Direct Carrier Billing)
    Free SMS messages (usually marketing) can still be received while the spend limit is set to $0.

Remember, you're responsible for all calls, messages and purchases on the bill and for all content charges even if they are made by your family and friends.

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How do I opt out / unsubscribe?

Direct Carrier Billing

To unsubscribe / opt out from third party content, complete one of the following options: 

  • Access the third party content site and go to your account or settings
  • Reply using the word STOP to the number you’re receiving the messages from
  • Call the helpline number provided in the message you're receiving or on the content or media portal (e.g. a gaming and app store)
  • Follow the instructions under How to Check Content Usage & Manage Your Spend Limit to suspend or set a spend limit on content purchases

Premium SMS

  • Reply using the word STOP to the number you’re receiving the messages from
  • Call the helpline number provided in the message you're receiving or on the content or media portal (e.g. a gaming and app store)
  • Follow the instructions under How to Check Content Usage & Manage Your Spend Limit to suspend or set a spend limit on content purchases

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How do I dispute third party purchases?

As these charges are billed on behalf of a third party content provider, you'll need to contact them directly for more information.

The third party provider's contact number can be found on your bill (as shown below). You will also find further details of when the charge was incurred.

Image of content services listed on an Optus bill

Important: You’ll need to provide us with details around the contact you have made with the third party content provider, including any action / response provided.

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Tips for managing third party content
  • An opt-out option is available in the confirmation and ongoing reminder SMS's sent when you subscribe to content services
  • Regularly monitor your usage and charges via My Account or My Optus app
  • Familiarise yourself with the purchasing terms and conditions. This will help you understand pricing and whether a purchase is set as an ongoing subscription or a one-off content purchase
  • If you have family or friends using your device, it’s best to monitor what they click on, as they may accidentally accept charges for Third Party Content Services
  • To suspend or adjust your content services spend limit, check out How to check content usage & manage spend limit for steps

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