If you need IT support for Microsoft by Optus please contact your IT support partner or refer to Microsoft Office Online Support.

Please note: Optus only provides general billing support enquires as part of the Microsoft by Optus service and does not provide technical assistance. You can check out the self-help technical support available here. Alternatively, for information about other technical support options that we may offer, speak to our Sales team.

Support FAQs

Q. Can I change my password?
A. Your administrator sets the rules for your business. Therefore, you can change your password yourself (if your administrator allows this functionality) or via your administrator.

Q. Can I cancel the Microsoft by Optus auto renew subscription?
A. You will need to call us.

Call us on 1800 305 733

Our hours of operation are (AEST):

  • Monday - Friday: 8:00am - 7:00pm (excluding public holidays)
  • Saturday & Sunday: Closed

Q. Can I use Microsoft by Optus with my Apple devices?
A. Microsoft by Optus is compatible with Apple devices as long as the devices meets the minimum systems requirements.

Q. How do I manage Microsoft by Optus users when someone leaves?
A. The administrator will have the ability to transfer, update or amend the licence to the business requirements. Deallocating a licence from an end user or cancelling the service will result in the removal of access to files, emails, content and all other data associated with the licence for that end user's account.

Q. Can I store my Outlook Personal Folders in OneDrive?
A. No, this feature is not available. We do have cloud archiving solutions available, please speak to our Sales team for assistance.

Q. How do I update my account administrator details?
A. You will need to call us.

Call us on 1800 305 733

Our hours of operations are (AEST):

  • Monday - Friday: 8:00am - 7:00pm (excluding public holidays)
  • Saturday & Sunday: Closed

Q. Who do I contact if Microsoft by Optus is down?
A. You can contact your IT Support team.

Q. Can I use Microsoft by Optus while I am not connected to internet?
A. Yes, you can still use Microsoft by Optus via the applications on your device. Data will sync the next time you connect to the internet. Internet charges may apply.

Q. Do I need a VPN connection to use Microsoft by Optus?
A. No, but your company might require this depending on your IT security policy. Please check with your IT administrator.

Q. Can I get more OneDrive storage if I use up my 1TB?
A. Yes, simply contact our Sales team to upgrade your plan.

Q. Will content on my old email client transfer to the new Outlook?
A. This will depend on the support offered as part of the Microsoft by Optus plan that you select.

Q. How many devices can I log onto?
A. Each user licence is available across 5 devices. If you've already logged onto the maximum amount of devices, you can log into the portal and remove a device then log on with the required device.

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