If you're experiencing issues making or receiving call on your business mobile device, just head over to our Device Help page and select your device make & model to get started.

Once you've selected your device brand & model, select the Troubleshooting tab > Calls and voicemail and then select the troubleshooting option most relevant to your issue.

There are a few steps that you can try prior to heading over to the Device Help page as follows:

  • Check your phone has network coverage and is not in Flight / Aeroplane / Airplane mode
  • Restart your mobile device by turning the device off completely for a minimum of 30 seconds and then turning it back on
  • Check for any network outages in your area
  • Have you tried dialling any other phone numbers? This will rule out issues with the receiver's phone number
  • Are your accounts all up-to-date? 
  • Is there a message that you're hearing when you try and make a call?
  • Is your device's operating system software up-to-date?