I'm experiencing voicemail issues through my fixed office phone

Need some help with your Office Phone voicemail? Try out some of these steps to resolve common voicemail problems.

If you've forgotten your voicemail PIN

Please call us to have it reset. Make sure that you change the default PIN that we give to you.

If you're hearing the tutorial every time you call voicemail

The tutorial has not been fully completed. Listen through until the very end of the tutorial to complete and clear it.

If the message waiting indicator or 'stutter' dial tone won't clear

There is voicemail that hasn't been fully played through or deleted. Listen right through to the end of each message.

I have messages, but the message waiting indicator or 'stutter' dial tone hasn't notified me

  1. Someone else may have listened to or deleted the voicemail messages
  2. The notification setting 'Call Me' has been turned on. 'Call Me' is not compatible with Home / Office Phone voicemail.
  3.  To turn it off go to the Main Menu (Option 8) then to the Notification menu (Option 7) and select 'SMS Me'.

This is the default setting for Office voicemail and ensures that you're notified when you have new voicemail.

Voicemail is not recording messages from received calls

  1. The caller has not left a message or has hung up.
  2. Your voicemail is not fully setup / the tutorial completed.
  3. You have a diversion active. Diversions can be removed by dialling #78 from your Office Phone.
  4. You have more than one answering service / voicemail service active. eg. An in-built answering machine is connected to your phone or phone line.

Voicemail is picking up calls too quickly / slowly

You have 2 ring time options with Fixed Phone voicemail. 6 rings (about 15 sec) or 8 rings about 25 sec. Call us to have your setting changed.

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If you’re still experiencing any issues though, please select from the relevant option below to contact us.


Small Business
(1-5 services)

Please call us on 13 39 37 and we'll be more than happy to help!

Our hours of operations are (AEST):

  • Monday - Friday: 8:00am - 7:00pm
  • Saturday: 9:00am - 5:00pm
  • Sunday: Closed

Medium Business
(6+ services)

Please call us on 13 33 43 and we'll be more than happy to help!

Our hours of operations are (AEST):

  • Monday - Friday:  8:30am - 7:00pm
  • Saturday: Closed
  • Sunday: Closed

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