Understanding my business account's first bill since recontracting
Received your first bill after recontracting or changing plans? A little confused as to why it still shows parts of your old plan, parts of your new plan and perhaps higher than expected recurring charges?
If you've changed plans or recontracted part way through your last billing month then the first bill you'll receive after the change will include usage and charges leftover from your old plan as well as usage and charges from the date that your new plan took over.
If you have an eligible service you can view and print your bills in My Account or Member Services. The total GST paid is shown as a separate item on the first page of each bill.
- My Account: All services with a 14 digit account number starting with an 8 or a 9 and Cable Broadband accounts with a 10 or 14 digit account number
- Member Services: Optus TV featuring Foxtel and Cable Business Phone
Not able to view and print your invoices using My Account or Member Services? Please select the relevant option below:
Please Live Chat us and we'll be more than happy to help!
If you contact us on 13 33 43 we'll be more than happy to help!
Our hours of operations are (AEST):
- Monday - Friday: 8:30am - 7:00pm
- Saturday: Closed
- Sunday: Closed
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E.g."How do I add a Travel Pack to my account?" or "How do I pay my bill?"