I need help understanding the bill for my business account
Need some help in understanding the charges on your bill? Please see below for an explanation of your bill, plus how to contact us directly if you still need assistance.
If you have an eligible service you can view and print your bills in My Account or Member Services. The total GST paid is shown as a separate item on the first page of each bill.
- My Account: All services with a 14 digit account number starting with an 8 or a 9 and Cable Broadband accounts with a 10 or 14 digit account number
- Member Services: Optus TV featuring Foxtel and Cable Business Phone
Not able to view and print your invoices using My Account or Member Services? Please select the relevant option below:
Please Live Chat us and we'll be more than happy to help!
If you contact us on 13 33 43 we'll be more than happy to help!.
Our hours of operations are (AEST):
- Monday - Friday: 8:30am - 7:00pm
- Saturday: Closed
- Sunday: Closed
Search Business Care
E.g."How do I add a Travel Pack to my account?" or "How do I pay my bill?"