To report a payment and get your service up-and-running as quickly as possible, or to avoid a pending restriction on your service due to a late or overdue bill payment, please select one of the options below.

Report a Payment using My Account

If you've made a payment, you may be able to report this using My Account by following the steps below:

  1. Log into My Account
  2. Click Dashboard
  3. Click Report payment
  4. Select the account you wish to report a payment on from the drop-down menu
    • The services linked to that account and the outstanding account balance will be displayed
  5. You’ll be able to select how the payment was made and if it was a Full payment or a Part payment
  6. If you’ve selected Full payment, you’ll see a confirmation on the next screen that the payment has been recorded
  7. If you’ve selected Part payment, you’ll be asked if you agree to pay the remaining balance within seven (7) days:
    • Tap ‘Yes’ if you accept or ‘No’ if you decline
    • Once you've accepted, you'll see a confirmation on the next screen that we’ve made a note of your part payment and agreement to pay the remaining balance within 7 days

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Report a Payment using the My Optus app
Download My Optus app and follow these steps
  1. On the Menu bar tap the Billing tab
  2. Tap Report a payment to proceed
  3. You’ll be able to select how the payment was made and if it was a Full payment or a Part payment
  4. If you’ve selected Full payment, you’ll see a confirmation on the next screen that the payment has been recorded
  5. If you’ve selected Part payment, you’ll be asked if you agree to pay the remaining balance within seven (7) days:
    • Tap ‘Yes’ if you accept or ‘No’ if you decline
    • Once you've accepted, you'll see a confirmation on the next screen that we’ve made a note of your part payment and agreement to pay the remaining balance within 7 days

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