How do I divert my fixed office phone?

You can divert calls from your Office Phone to another phone by activating the Call Divert feature on your service.

Once you've activated Call Divert online, you just need to follow the handset instructions below by clicking on the relevant option (please note that activation may take up to 48 hours):


Small Business
(1-5 services)

How to switch call divert on:

From your Office Phone

  1. Lift the receiver and wait for dial tone
  2. Dial *78
  3. Then the phone number (including the area code for fixed line numbers) you want to divert your calls to, or press a memory dialling button if the number is stored in your phone
  4. Listen for 2 short beeps to confirm the diversion is active
  5. Replace the receiver.

Note: * is the star/asterisk key located beneath the number 7 on most keypads.

How to switch call divert off:

From your Office Phone

  1. Lift the receiver and wait for dial tone
  2. Dial #78 from your Home / Office Phone.
  3. Listen for 2 short beeps to confirm removal of the diversion.
  4. Replace the receiver

Medium Business
(6+ services)

Directline
How to switch call divert on:
  • Divert immediate:   * + 9 + 1 + dial number for diversion + #
  • Divert on busy:  * + 9 + 2 + dial number for diversion + #
  • Divert no answer:   * + 9 + 3 + dial number for diversion + #
How to switch call divert off:
  • Divert immediate:   # + 9 + 1 + #
  • Divert on busy:   # + 9 + 2 + #
  • Divert no answer:  # + 9 + 3 + #
Multiline

The diversions outlined below will need to be setup by your PABX maintainer.

Enable Diversion
  • Divert immediate:   * + 9 + 1 + dial number for diversion + #
  • Divert on busy:  * + 9 + 2 + dial number for diversion + #
  • Divert no answer:   * + 9 + 3 + dial number for diversion + #
Disable Diversion
  • Divert immediate:   # + 9 + 1 + #
  • Divert on busy:   # + 9 + 2 + #
  • Divert no answer:  # + 9 + 3 + #

If you're not able to set up your diversions manually for your Directline or Multiline services, contact us on 13 33 43 and we'll set these up for you.

Our hours of operation are (AEST):

  • Monday - Friday: 8:30am - 7:00pm
  • Saturday: Closed
  • Sunday: Closed

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