I need to change ownership of my business services

Need to change ownership of your business services? We can process this change for you at no cost. Note, we may need to ask you for some additional information to verify the change.

The easiest way to request a change of name / ownership is via the online form.

The online form can be used for all services except,

  • Mobile Broadband
  • Standalone Fetch
  • Postpaid Mobile services with the Number Share feature enabled on an Apple Watch Series 3 with cellular
Current Account Holder
  1. Go to the online form and select start new request
  2. Select the service type you want to transfer
  3. Fill out the required information and click validate
    Note: If we’re unable to validate your account, make sure you’ve entered all the details correctly. If you’re still unable to use the online form, refer to the section ‘I’m unable to use the online form’ below.
  4. Complete remaining information, agree to the Terms & Conditions and click submit
  5. A reference number will be displayed. The new / prospective account holder will need the reference number to complete the second half of the form. This reference number will also be sent in an email
    Note: The reference number will expire within 21 days
New / Prospective Account Holder:
  1. To complete the second half of the online form, select complete a saved request and enter the reference number. The reference number will have been provided to the current account holder
  2. Enter the reference number and click continue
    Note: If the reference number cannot be located it may have expired. Requests need to be completed within 21 days
  3. Enter the required details, read and agree to the Terms & Conditions, then click submit form to complete

Once the new account holder has completed the online form we'll action the change within 10 days. To avoid delays, ensure all of the required sections of the form are completed correctly and carefully.

We will send you both an email to tell you when the change of ownership has been completed.

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Original Account Holder will:
  • Receive a final bill(s) for any call charges / fees incurred until the date of change and any pro-rata adjustment for monthly charges paid in advance
  • Be unable to access previously owned services through My Account or Member Services
New / Prospective Account Holder will:
  • Receive a first bill(s) with a new account number(s) for usage from the date of change and a pro-rata charge to bring their service fee(s) a month in advance
  • Be able to set up any eligible services with My Account

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If we're unable to validate your account, you can download and return a completed paper form.

Select the relevant service from the options below: 

Return the completed form with required documentation by:

  • Fax:  1800 100 147
  • Mail:  
    Locked Bag 31001
    Flinders Lane
    Melbourne VIC 8009
I’m unable to use the paper form

If you’re unable to save, view or print the paper form, you may need to download Adobe Reader.

If you’re still unable to use the paper form, request a change of name / ownership by calling us

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