Here’s how to report faulty or dangerous Optus equipment such as cables that have fallen. You do not need to be an Optus customer to report damage.

Important: DO NOT touch damaged equipment.

To report equipment that is a threat to public safety:

  • Remove yourself and others from immediate danger
  • Call 1800 505 777

To report equipment that is damaged but not dangerous, use this form.

If you want to report a general fault or outage, see this article.