Plan upgrades and downgrades take effect from your next monthly bill.
Calling or Speed Packs
Calling and Speed Packs can be added or removed at any time and will take effect 24-48 hours from the request. These packs will be pro-rated and will align with the bill date of your plan.
Fetch Premium Channel Packs can be added or removed at any time. The fee is charged in advance and is non-refundable. When cancelling a Channel Pack, it will remain active until the end of the billing period. For help adding / removing Channel Packs, see Fetch: Tuning & Adding TV Channels & Packs.
Can I change my plan at any time?
Yes, you can change from an older plan to any of our current Fixed Plans.
If you’re not in a contract: there is no plan change fee. You can stay month to month or sign up on a contract
If you’re currently in contract: you may need to recontract for another 24 months. A recontracting fee may also apply
If you change from a plan that is no longer available, unfortunately you will not be able to return to that plan.
What happens if I move?
If you relocate, you can either change to the new Fixed Plans or you may be able to keep your existing plan.
Not necessarily. It depends on the plan you’re on, the new plan and nbn™ options you choose, as well as the line speed capability. The default speed on our new Fixed plans have the same theoretical maximum download speed and a higher theoretical maximum upload speed than on our Optus Cable network, but many factors affect speed. Even though the nbn™ plan is theoretically faster than the Cable plan you’re on, it could be that the HFC network in your area is less utilised and therefore could run faster at certain times of the day.
Predicting speed is a tricky thing and you won’t know until you’ve moved whether the speed will be faster or slower.
Except for nbn Fixed Wireless, all nbn Bundle and Broadband plans come with Speed Pack 3 (40Mbps typical evening speed, 7pm – 11pm).1
If you want to get faster speeds with Optus, the best way is to enquire about upgrading to the Speed Pack 4 (80Mbps typical evening speed, 7pm – 11pm) where you will have faster nbn™ speeds available to you.2 For more information see How fast are Optus internet speeds.
1Subject to line speed capability on FTTB/FTTC/FTTN post connection.
You can replace your Fetch Gen 2/Mini which was included in your previous Optus broadband plan with a Mighty (Gen 3) set top box at no cost.
If you upgrade your Fetch Gen 2/Mini to a Fetch Gen 3, you must return your existing Fetch box or a non return fee with apply.
Any TV shows or movies that you have purchased through Fetch will be available to watch through your new set top box, however if you have recorded content on your PVR, this will not be transferred to your new set top