How to log a support case in the Optus Sport App

Optus Sport subscribers can log a support case through the Optus Sport App.

You will need to:

  1. Make sure you are logged in with your registered Optus Sport username and password

  2. Visit the Help and Support section via the in-app menu

  3. Click Log a case

  4. Enter a title for your issue

  5. Select a relevant category for you issue from the drop down list

  6. Briefly describe the issue you are having. Any detail you provide here will help us resolve your issue as quickly as possible

  7. You can upload an image or screenshot if it’s relevant to the issue and will help identify the problem

  8. Press Submit

  9. We will send you an email with your reference number

  10. An agent will review your issue and come back with a resolution or contact you via an in-app notification for more information

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