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Online Community Manager
Online Community Manager

Optus Sport World Cup Refund

Hey guys, I just wanted to shoot through an update:

Refunds for Optus Sport Paid subscribers will be automated and begin to take place overnight (27th June). For FAQ's, please head to our Optus Sport Refund landing page

 

If you have any questions for us, you're welcome to send them through.

Please note - The refund process can take up to 10 working days to process. If you haven't received your refund within the specified time-frame, you can log an in-app case via the Optus Sport application for Android and iOS devices.

 

Check out the in-app support page for instructions. 

 Edit - To unsubscribe from Optus Sport check out the thread below:

 

How to Unsubcribe from Optus Sport. 

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Esteemed Contributor
Esteemed Contributor

Re: Update - Refund

Well that will make some people happy no doubt. Smiley Happy

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Online Community Manager
Online Community Manager

Re: Optus Sport World Cup Refund

Optus puts Football fans first by continuing to Simulcast FIFA World Cup Matches.

 

I'm just updating this thread with another annoucement. 

 

Optus has today announced it will continue to broadcast all remaining games of the 2018 FIFA World CupTM in conjunction with SBS.

 

http://www.optus.com.au/about/media-centre/media-releases/2018/0511/optus-puts-football-fans-first-b...

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RetiredModerator
RetiredModerator

Re: Optus Sport World Cup Refund

Thanks for these updates @Dan_C


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New Contributor
New Contributor

Re: Optus Sport World Cup Refund

I have been charged the full amount for my package $79.99 for Optus cable broadband + Optus Sport, on the 5th of June and again on the 5th of July. No refund??? I thought this would be automatically deducted from the bill??? Why am I paying for the Optus sport portion? I'm having to use SBS (for free!).

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Moderator
Moderator

Re: Optus Sport World Cup Refund

Hi @303Kingsley - we can certainly look into this for you.

 

Can you please send me a private message with the following:

 

Account/Service number:

Full name:

Date of birth:

Are you the primary account holder: Y/N

 

Once we have that, we'll check it out on our end. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor
New Contributor

Re: Optus Sport World Cup Refund

 

*edit - Personal Information removed*

 

im on a monthly contract and signed up because of Optus sport. It’s not working so wondering why I am paying for something I can get for free on SBS.

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New Contributor
New Contributor

Re: Optus Sport World Cup Refund

Hey mate,

 

I’m in the same situation, how’d you go? They reckon because it’s part of the plan and I’m not paying for it seperately they can provide a terribly product and expect me not to be disappointed.

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New Contributor
New Contributor

Re: Optus Sport World Cup Refund

They just said they discounted it but the monthly charge was the same? Guess their maths is as bad as their promises 

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Online Community Manager
Online Community Manager

Re: Optus Sport World Cup Refund

If you've purchased a stand-alone Optus Sport subscription via the Google play or Apple app store, you're eligible for a refund.

 

If Optus Sport is included in the value of your post-paid mobile or fixed broadband plan, you'll continue to receive Optus Sport at no additional cost.

 

If Optus Sport isn't included in your rate plan and you're paying an additional amount each month for your subscription, you will be eligible for a refund. 

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