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New Contributor baysidebounce
New Contributor

new optus router slow

Slow wi-fi with new router

 

I signed a new home internet contract with Optus recently and it came with a new wi-fi router. It is very slow and the range is hopeless. I threw the old one out (which had originally been supplied by optus), which was a lot better and I never these problems.  What options do I now have to get a good strong wi-fi signal? Any help appreciated. 

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Online Community Manager
Online Community Manager

Re: new optus router slow

@baysidebounce, we've got you connected to the NBN?

Which router did we supply you with? The White Sagemcom 3864 OP modem or Black Sagemcom F@st 3864 with AC? 

You're looking to upgrade to a different Optus supplied modem or purchase your own (which is an option). 
 

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New Contributor baysidebounce
New Contributor

Re: new optus router slow

Not connected to the NBN and I was supplied with the Sagemcom F@st3864. 

 

 

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Online Community Manager
Online Community Manager

Re: new optus router slow

We could like at upgrading you to the AC model. That's a dual band modem 2.4Ghz + 5Ghz.

As far as range is concerned, 5Ghz doesn't have the same range as the 2.4Ghz frequency, but it's faster over shorter distances. 

Obviously, range is a concern, that's probably not going to be helpful. BYO modems are an option. 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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