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New Contributor baysidebounce
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new optus router slow

Slow wi-fi with new router

 

I signed a new home internet contract with Optus recently and it came with a new wi-fi router. It is very slow and the range is hopeless. I threw the old one out (which had originally been supplied by optus), which was a lot better and I never these problems.  What options do I now have to get a good strong wi-fi signal? Any help appreciated. 

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Online Community Manager
Online Community Manager

Re: new optus router slow

@baysidebounce, we've got you connected to the NBN?

Which router did we supply you with? The White Sagemcom 3864 OP modem or Black Sagemcom F@st 3864 with AC? 

You're looking to upgrade to a different Optus supplied modem or purchase your own (which is an option). 
 

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New Contributor baysidebounce
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Re: new optus router slow

Not connected to the NBN and I was supplied with the Sagemcom F@st3864. 

 

 

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Online Community Manager
Online Community Manager

Re: new optus router slow

We could like at upgrading you to the AC model. That's a dual band modem 2.4Ghz + 5Ghz.

As far as range is concerned, 5Ghz doesn't have the same range as the 2.4Ghz frequency, but it's faster over shorter distances. 

Obviously, range is a concern, that's probably not going to be helpful. BYO modems are an option. 

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