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2018-11-23 06:40 PM - edited 2018-11-23 06:48 PM
2018-11-24 08:51 AM
That doesn't sound right! Sorry about the hassles you're having!
Let's try and troubleshoot your connection. Would you mind taking a look at the relevant link below and then have a run through the troubleshooting steps it outlines?
- Mobile Broadband: https://www.optus.com.au/shop/support/answer/slow-speeds-or-dropouts-mobile-broadband-troubleshootin...
- NBN: https://www.optus.com.au/shop/support/answer/slow-speeds-or-dropouts-nbntrade-internet-troubleshooti...
- DSL: https://www.optus.com.au/shop/support/answer/slow-speeds-or-dropouts-dsl-broadband?requestType=Norma...
- Cable: https://www.optus.com.au/shop/support/answer/dropouts-cable-internet-troubleshooting?requestType=Nor...
If that doesn't work, I'd recommend getting in touch with Optus Technical Support via phone or live chat (http://yesopt.us/chat2us).
Let us know how you go! We're here to help.
I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button