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New Contributor chookar
New Contributor

huawei b25-659a modem

I have  had Optus wireless internet for 3 months now and i have been so impressed with the speeds i have been getting, bragging to my friends how great Optus wireless internet is and then a few days ago it basically went back to the speeds i used yo get with ADSL 2, spoke with multiple Optus people on line and  phone still waiting for a result, turned off, reset, followed all the prompts from there technician and still struggle to open a page on the web. We are now in to 2020 and i still cannot watch Netflix without it dropping out, kids complaining about there i pads and play station. Please has anyone out there got a fix to this problem? because Optus dont seem to have one

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Online Community Manager
Online Community Manager

Re: huawei b25-659a modem

Hi chookar,

Sounds like you've covered most of these but you may find the help and support page useful: Slow Speeds / Dropouts - Mobile Broadband Troubleshooting

It also sounds like Optus are looking into it? Was a fault ticket logged?

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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