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2018-11-21 12:33 PM - edited 2018-11-21 01:10 PM
hi, trying to set up gmail IMAP through Outlook 365 and Optus 4g mobile broadband
despite following all of gmail suggestions (less secure apps, IMAP enabled etc) keep getting authentication/time out error:
sending - reported error (0x800ccc0f) - connection to server was interrupted. Please contact your service administrator or ISP
Mail app on windows 10 works only for receive (cannot send either). Just outlook 365 which has the send errors (I can receive Gmail no problems through outlook).
My Outlook 365 settings are:
POP/IMAP account settings
Name: my name
Email address: my gmail address
Account type : IMAP
incoming mail server: imap.gmail.com
outgoing mail server: smtp.gmail.com
username <my email@example.com>
password : my password
remember password Yes
Require logon using secure password authentication NO
My outgoing server SMTP requires authentication YES
Use same settings as my incoming mail server YES
Server Port numbers
Incoming server IMAP: 993
Following type of encrypted connection: SSL/TLS
Outgoing server SMTP: 587
Following type of encrypted connection : STARTTLS
Root folder path - blank
Sent items: Do not save copies of sent items Yes
Any help appreciated! Very frustrating! Have disabled windows defender firewall.
2018-11-22 05:52 AM
Hey @DanielT74, thanks for reaching out. I'm sorry to hear of the issues you've had getting your email set up!
In cases such as these, I'd recommend getting in touch with our Tech Support team in regards to this one using our Live Chat service or over the phone on 13 13 44. If you do continue to have issues, please let us know and we'd be happy to assist however we can.
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