my daughter's phone is on my family plan and it only connects to wifi. As soon as she leaves the house her data doesn't kick in. And yes, the data is switched on.
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Hi @debsaf it's not great to hear that your daughter is experiencing issues with her mobile service.
We recommend keeping across our Network Status page which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective mobile tower, and then selecting “Log a fault”.
We also have a range of troubleshooting steps that may help with mobile faults.
If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.
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