I have B818 modem and the internet constantly keeps disconnecting from my Samsung S8 and MacBook Pro. This is a new modem which I only received a few days back because my old modem also had issues and Optus finally replaced it when I went in store.
However I keep having issues with my internet which has lasted for over a week. Optus keeps telling me to wait for someone to call me who never ends up calling me. I have tried all the basic troubleshooting steps. When I reset my modem, my devices connect for a brief period (anywhere between 20 min to 2 hours) before disconnecting again. I get the exclamation mark next to my wifi symbol on my devices once the internet disconnects.
The modem lights are all working so I know the modem is receiving signal from the tower.
I know I have older devices so I even switched to 2.4ghz in the hope that will sort the issue - but it did not.
I am at my wits end. Can someone please help me?
I haven't come any similar complaints @SSC06.
Have you given a factory reset a shot?
Switch on your modem and follow the steps below:
Can I also ask you to check the following on your MAC?
1. Launch the System preference app
2. Click Network
3. Click WiFi → Click, Advanced → TCP/IP
4. Click IpV6 (if it's been toggled on, you'll need to switch it off)
Hey there @Tony_Delo. It's not great to hear about your modem troubles. If you are able to reach out to our Social Media Team over on Facebook or Twitter, they will be more than happy to investigate this issue further for you.
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