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Ehickey
New Contributor
New Contributor

Wifi dropping out

Wondering why SBS on demand is continually dropping out while watching via Foxtel IQ3. I know that the nbn technician commented that Optus had sent us an older modem and suggested this may happen. We have been with Optus for 20 years so I naturally expected that they would do the right thing by us. Has anyone else had this problem?
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Tina_YC
Moderator
Moderator

Re: Wifi dropping out

Hi @Ehickey, thanks for getting in touch with us. Hmm, does the internet drop out when you use other devices such as your mobile? 


There’s a range of troubleshooting steps that may help with internet faults. We advise you to follow the basic steps so that we can rule out any network or software issues. 


Let us know how you go. Tina.

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