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Why does my wifi on my phone keep dropping out and going to 4

Witchie279

I have an issue with my wifi on our iPhone,

we can be on it and for some reason it switches to 4G, and then have to go to settings to sign in again , sometime as soon as we go to settings it changes over to Wifi on it own ....we have Never gone over our plan but 

l have noticed this month we have gone over our usage, how can that be so ????

and as far as lm concerned it is not us over using it, it’s the wifi continue to drop out , and l don’t think l should have to pay for the extra GB .

Re: Why does my wifi on my phone keep dropping out and going to 4

Dan_C

Hi @Witchie279, welcome to the forum Smiley Happy

 

iPhone's have a feature named "WiFi assist." That's usually enabled by default.

 

To disable the feature, try the following: 

 

Disable WiFi assist 

 

  1. Tap the Settings app.
  2. Tap Cellular.
  3. Scroll down until you reach the bottom of the screen
  4. Toggle WiFi assist to off

 

As far the modem is concerned, you're finding that this only happening on the phone? It's not happening when connected to WiFi on any other WiFi enabled device? 


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Re: Why does my wifi on my phone keep dropping out and going to 4

Witchie279

My Wi-Fi Assist is always off,

so why does it still change to 4G ?

Re: Why does my wifi on my phone keep dropping out and going to 4

Dan_C

 Well, that's what we're trying to determine.


So, it's only the phone that seems to be disconnecting from WiFi, no other devices in the home?

 

It could potentially be a modem a issue, but it's difficult to say for sure. 

 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses to private messages will be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Why does my wifi on my phone keep dropping out and going to 4

Witchie279

Yes it’s only our mobile phones, nothing else 😡😡

Re: Why does my wifi on my phone keep dropping out and going to 4

Witchie279

No my issue hasn’t been resolved 😪

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