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New Contributor SJP
New Contributor

Temp password

How do you change a temporary password on my email.

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5 Replies
Contributor mrklun
Contributor

Re: Temp password

Hi @SJP, go to https://memberservices.optuszoo.com.au/ click on My internet Account and sign in. 

On this page you will be able to replace your temporary password with the one of your choice.

Occasional Contributor Ppr
Occasional Contributor

Re: Temp password

I received my temp password 2 days ago. I can login to my modem adsl2+ with that password. To change the temporary password I followed the instructions sent by your service desk which is same as what you posted. As soon as I login I get following message and the system automatically logs me off. I tried in different browser. Cleared cache and cookies and even tried it from my friends house. No luck help pls. Following is the message after login. It stays for 5 seconds that way and I get logged off.

 

We apologise for the interruption. Please try again later.

 

after 5 seconds then it shows 

 

please as be patient while we log you out of the following Optus websites 

Optus Member Services 

You have successfully logged out

 

I tried this multiple times with multiple browsers and different pc  and devices with lot of patience 

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RetiredModerator Toomey
RetiredModerator

Re: Temp password

Hey @Ppr, are you able to change your webmail password via My Account?

 

My Account uses a separate login to display your services. If you select your internet service and go to Settings > Manage My Optus Email Account, you should be able to change the password here instead.


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Occasional Contributor Ppr
Occasional Contributor

Re: Temp password

Hi @Toomey, there’s no settings available. I can share the screenshot if you want to take a look. 

 

Thanks

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Online Community Manager
Online Community Manager

Re: Temp password

You're welcome to do that @Ppr.

 

What type of Internet product is the email address attached to i.e. NBN, ADSL or Cable? 

 

Depending on the product type, certain functionality may not be available in My Account.

 

 

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