I received my temp password 2 days ago. I can login to my modem adsl2+ with that password. To change the temporary password I followed the instructions sent by your service desk which is same as what you posted. As soon as I login I get following message and the system automatically logs me off. I tried in different browser. Cleared cache and cookies and even tried it from my friends house. No luck help pls. Following is the message after login. It stays for 5 seconds that way and I get logged off.
We apologise for the interruption. Please try again later.
after 5 seconds then it shows
please as be patient while we log you out of the following Optus websites
Optus Member Services
You have successfully logged out
I tried this multiple times with multiple browsers and different pc and devices with lot of patience
My Account uses a separate login to display your services. If you select your internet service and go to Settings > Manage My Optus Email Account, you should be able to change the password here instead.
You're welcome to do that @Ppr.
What type of Internet product is the email address attached to i.e. NBN, ADSL or Cable?
Depending on the product type, certain functionality may not be available in My Account.