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SIM card delivery charge

I recently upgraded my monthly mobile broadband data package from 10gb to 25 gb. That was last month and I have just received my first bill on the new tariff which includes $9.95 delivery charge for the SIM card. Is this normal? I asked the Indian salesman on the phone if I could just get one from the local Optus shop but he insisted that we carry on with the phone application. Getting a SIM card would have been free and at no point in the conversation did anyone tell me I would be charged for delivery.

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