Dear OPTUS TEAM,
I HAVE RECENTLY PAID MY OPTUS BILL ON 18/04/2019
AT APPROXIMATELY 1500 OR 3.00PM HOURS AUSTRALIAN TIME
AMOUNT $88.00 AUSTRALIAN DOLLARS
REFERENCE NUMBER: 62170801377, I HAVE A COPY OF THE RECEIPT WITH ME
MY CONCERN IS I HAVE NEW BILL ISSUED TODAY 01/05/2019
$90.00 - I NEED THIS ISSUE FIXED ASAP - I CAN NO LONGER STAND THE FRUDE AND SCAM FROM OPTUS
I AM VERY CONCERNED CUSTOMER SO FIX THE PROBLEM ASAP!!!
Solved! Solved: Go to Solution.
I don't understand the problem you have, it appears there is a $2.00 difference in your invoices.
If you are getting paper bills or anything like that, this would trigger additional charges, same with paying by credit card etc.
The key words you've used are "paid" and "issued".
You paid your bill mid April meaning it was issued in early April.
Now it's early May and the one issued today will be due for payment in mid May.
This is not something that we can currently assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process.