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PRECONNECT eating up all my prepaid data
I searched the Forum and the resolution doesn't appear to be public on the forum - the answer seems to be to pm someone in Optus usually - is there an explanation of why the charges appear and how to stop them?
PRECONNECT is the connection name for prepaid data.
This could be any app, your email updating, your device uploading photos to the cloud...
No phone on the account - it's mobile wifi only. The only thing conencted to it is Fetch TV - we don't watch Netflix and don't stream anything - F2A channels only. I had the Fetch on Standby the last fews days as I suspected it might be the culprit (but it shouldn't gobble 6GB on Standby?), and I still had a large PRECONNECT data usage.
Is your WiFi secure?
This is not something that we can currently assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.
That would be the best way to make sure nothing is using the mobile data whilst the service is not in use. Otherwise, we'd recommend checking to see if any other devices could be connecting to the WiFi network or changing the WiFi password.
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