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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

NornIrn
New Contributor
New Contributor

PRECONNECT

PRECONNECT eating up all my prepaid data

 

I searched the Forum and the resolution doesn't appear to be public on the forum - the answer seems to be to pm someone in Optus usually - is there an explanation of why the charges appear and how to stop them?

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7 Replies
Jeneral__Pain
Trusted Contributor
Trusted Contributor

Re: PRECONNECT

PRECONNECT is the connection name for prepaid data.

 

This could be any app, your email updating, your device uploading photos to the cloud...

 

What phone?

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NornIrn
New Contributor
New Contributor

Re: PRECONNECT

No phone on the account - it's mobile wifi only.  The only thing conencted to it is Fetch TV - we don't watch Netflix and don't stream anything - F2A channels only.  I had the Fetch on Standby the last fews days as I suspected it might be the culprit (but it shouldn't gobble 6GB on Standby?), and I still had a large PRECONNECT data usage.

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Ray_YC
Online Community Manager
Online Community Manager

Re: PRECONNECT

Is your WiFi secure?

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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NornIrn
New Contributor
New Contributor

Re: PRECONNECT

Yes, secure.  Also we are away from other dwellings so no poachers (of data)

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Ray_YC
Online Community Manager
Online Community Manager

Re: PRECONNECT

This is not something that we can currently assist with here on the forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please chat with us.  

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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KelR
Occasional Contributor
Occasional Contributor

Re: PRECONNECT

So, there's no solution, other than removing the SIM from the modem, when not using the modem?
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Nard_YC
Moderator
Moderator

Re: PRECONNECT

That would be the best way to make sure nothing is using the mobile data whilst the service is not in use. Otherwise, we'd recommend checking to see if any other devices could be connecting to the WiFi network or changing the WiFi password.

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