I'm at the end of my rope with Optus, and am wondering if anyone has had issues with being (a) overcharged monthly on their bills, or (b) scammed by the supposed $60/month internet plan specifically.
I pay my bill every month on time. Despite this, since I signed up 7 months ago, I have been overcharged every single month. While I was promised unlimited $60/month internet, I am charged around $77 per month with 'account fees'. When i call, I am told that this is justified with various ridiculous 'add-on's that i never ordered or agreed to pay for, and which are notably absent from my contract.
After my first month was paid, Optus did not send me a bill for two months. Then, they finally sent one GIANT bill that was well over $200, and justified this with a 'data add-on'. Funny - I didn't realize it was even possible to charge an unlimited internet plan with a $90 'data add-on'?
I spend at least an hour on the phone or in chat EVERY SINGLE MONTH trying to rectify these repeated overcharges. And then, despite paying whatever amount we settle on, I continue receive repeated letters harrassing me to pay 'overdue fees' and threatening me with the loss of my internet if i don't pay immediately--they come like clockwork every month.
This is SUPPOSED to be a $60/month unlimited data/homephone contract. I should, in theory, be able to expect Optus to direct debit me $60 per month, rather than having to deal with their harrasment and incompetence, and waste my time fixing THEIR billing issues. However, there is no way I will EVER give Optus direct debit because they are completely untrustworthy, and i know they will just take out ridiculous 'add-on' fines from my account without my permission. Funny, if you allow them to direct debit your bank account with whatever they decide to charge on a whim each month, you won't be FINED $2 per month. I think somebody needs to raise this issue with the ombudsman - a $2 fine for paying on-time via BPay seems ridiculous.
If this continues I'm going straight to the ombudsman -- I'm sure i can't be alone in this?
Hey @Erad, thanks for raising this with us and I'm sorry to hear you have not been able to get assistance previously. We'll need to take a closer look at your invoices to see what's happening here. Please feel free to send me a private message with the below information so I can check this for you.
Are You The Primary Account Holder: Yes/No