cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Highlighted
New Contributor Kindlykeyboard
New Contributor

Optus ac800s is really slow

I have purchased the ac800s optus. But the speed I am receiving is about 0.09 mb/s. 

Tags (1)
0 Kudos
Reply
6 Replies
Online Community Manager
Online Community Manager

Re: Optus ac800s is really slow

Hi Kindlykeyboard,


Please check out our Device Guide to ensure it has set up and connected to the right network mode.

Please also check that there are no reported network issues at your location.

Let us know how you go.



_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Kindlykeyboard
New Contributor

Re: Optus ac800s is really slow

I cannot access http://Optus.AC800S it just comes up blank

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Optus ac800s is really slow

I'm not sure why you are trying to access that link? Is it mentioned in the Device Guide?


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
New Contributor Kindlykeyboard
New Contributor

Re: Optus ac800s is really slow

To change network mode it says to open settings in that link. It also says something about peer to peer and I use a vpn is that peer to peer. 

0 Kudos
Reply
New Contributor Kindlykeyboard
New Contributor

Re: Optus ac800s is really slow

The thing is that it was fine for about a week but then it just slowed to a crawl. It also gets 4 bars so could it be a faulty device. 

0 Kudos
Reply
Online Community Manager
Online Community Manager

Re: Optus ac800s is really slow

I can't seem to find that instruction, I've also provided some feedback to the team that looks after the Device Guides page as the images of the modem settings are difficult to see.


You're right, there is a possibility that it is faulty. You can Chat with us to do some more troubleshooting with the Technical Support team and arrange for a replacement device if needed. 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply
Top Contributors