Hi @Charlie-Anne, if you've placed an order online you'll usually receive your confirmation order number within 48 hours. Have you been provided any additional information since placing this order?
Thanks for considering us as your Broadband provider.
Typically speaking, an ADSL activation has a lead time of 10 business days once the order is confirmed. The best way to place your order would be via our Live Chat sales team or our Telesales team on 133 345. You can check out what plans are available to you here. Please let me know if you have any other questions.
I can also see that Phil previously advised about the online processing time within 48 hours in this thread with you.