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New Contributor Gokanma
New Contributor

New NBN purchase

Optus sales person lied to me!

 

Contacted optus to buy an NBN plan for my business. The proviso was they would send a tech to install and configure it for me (business runs on a server network which is more complex than just plug and play). Salesperson assured me that a tech would contact me to book a time to do it. Next day I received a 'self-installation kit'. So I called Optus and found out that 'No sir, there is no plan to send you a tech to install.' WOW! So I asked why would the salesperson assure me I would have someone install it. The answer was 'don't know why you were told that'. 

Tried to get help over the phone but after 2 hours and about 5 support staff and call transfers I still have no NBN and no way to retract the sale/plan. 4

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Frequent Contributor
Frequent Contributor

Re: New NBN purchase

Standard contract cool off period.
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Honoured Contributor
Honoured Contributor

Re: New NBN purchase

"Standard contract cool off period."
These generally only apply if Optus contacts you, not if you contact Optus.

"I still have no NBN and no way to retract the sale/plan.".
Not sure if business is a bit different from residential but Optus will send out an Optus tech for the (basic) set up. They're not going to reconfigure servers but they'll adjust a PC and TV connected. You should be able to book a tech install now. There is a cost (I think its $150 or so) If you have a more complex setup than that you'll need to organise for your own specialist.
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Online Community Manager
Online Community Manager

Re: New NBN purchase

Hi Gokanma,


Do you have existing Optus Business account or was it a new Business account?


Hopefully you receive the better support talking to the applicable Business Specialist


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