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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
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New Contributor anujmalhotra262
New Contributor

NBN is down since last 24 hours..

Not able to connect to NBN since last 24 hrs.. Anyone else facing issues? Tech Support too busy to respond or pick calls.

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Online Community Manager
Online Community Manager

Re: NBN is down since last 24 hours..

Hi @anujmalhotra262,

 

I'm sorry we couldn't get back to you sooner. We did actually have a nationwide outage that impacted approximately 96,000 customers. This incident has now been resolved. Let us know if the service is now back up and running.

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We’re currently performing upgrades to the Yes Crowd platform.

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New Contributor Sally2
New Contributor

Re: NBN is down since last 24 hours..

Hi there, is it still down I am having issues in Melbourne.

cheers

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RetiredModerator Tano
RetiredModerator

Re: NBN is down since last 24 hours..

Hi @Sally2,

 

Sorry for the delay! Have services since returned to normal for you? If not, is there anything noted for your area as per our Service Status page


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Sally2
New Contributor

Re: NBN is down since last 24 hours..

no Optus say there are no faults and so do NBN. The chat line said that when they tried to pull up our service in their system, it looked like there was an issue with the provisioning of our service in the system. Not sure why it would stop working after a full week of use after NBN was connected though? Waiting for a case manager to get back to us. Life is very strange without internet!!

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RetiredModerator Mike-N
RetiredModerator

Re: NBN is down since last 24 hours..

Thanks for the update @Sally2. That certainly is strange. Please feel free to reach out via private message if you still need assistance after your case manager contacts you. They really are the best team to assist with this though, so I'm hopeful that they'll be able to do what's needed to help figure out why this has occurred and get this fixed for you.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor anujmalhotra262
New Contributor

Re: NBN is down since last 24 hours..

Issue resolved!

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Online Community Manager
Online Community Manager

Re: NBN is down since last 24 hours..

Ah, great to hear!

 

We appreciate the update Smiley Happy If you have any other questions for us, feel free to shoot them through!

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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