Hello Glen1, I'm sorry to hear that you're having issues with your connection in MacLeod.
You can check the status of our network at any time using this tool. I've checked for you and nothing is currently recorded for MacLeod VIC.
If this map indicates things should be running normally, it would be best to contact Technical Support through Live Chat. They'll be able to check your account and if they're unable to resolve your issue, raise a fault ticket. Please let us know if you have any further questions!