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Hi @AnthonyGlenelg it's not great to hear that you're experiencing issues with your Home Wireless Broadband service.
We recommend keeping across our Network Status page, which provides up-to-date faults and works that may be impacting your service. You can also register for updates by clicking on the respective mobile tower, and then selecting “Log a fault”.
We also have a range of troubleshooting steps that may help with mobile faults.
If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
@AnthonyGlenelgHave a read of the following post and see if some of the options help: