I recieved a Sagemcom Gateway F@st 3864V3 AC Modem about 2 months ago with a new internet plan. It was worked well until 2 days ago. It has stopped broad casting on the 2.4g bandwith. I have a older laptop I use and it does not recongised the 5GHz bandwith. All other devices can connect to 5GHz but its become very intermittent, even when I connect my laptop directly to the modem. Rebooted modem/turned off etc, nothing worked.
I rang Tech support today and they checked the internet connection to my house. Its fine. The lady on the phone then told me I needed to buy a new laptop and the modem wasnt faulty as I could connect to the internet. Excuse me? I tried explaining that the modem supplied has worked on the 2.4g bandwith and states this on the modem itself that its both 2.4 and 5 GHz, and that was it! Not a Optus problem apparently, nothing she could do, I should just buy a new laptop!
How is it that a modem I have had for 2 months stops working as it states it should and I am the one who has to purchase a new laptop?? How about Optus supply me with a replacement modem, under warranty. That would be helpful.
Tomorrow I will be going into one of their stores to see if they will do anything. Iam not hopeful.
Solved! Solved: Go to Solution.
Visited a Optus store today, the staff there said they couldnt do anything for me. The only suggestion they had was to make a complaint. So I have, and I will continue to do so until I receive a replacement modem.
Optus when you send someone faulty equipement you apologise and replace it. You dont say oh well it works sometimes just live with it. No wonder you have a crap reputation.
Hi there, disappointing to hear about your experience. This is not something that we can currently assist with here on the forum. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. If not, please chat with us.
If for some reason it is still not resolved, please follow our complaints process (which you may have already done).
Let us know how you go.