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Hey @Bordersquirrel that's not good to hear. You do have a fair amount of devices connected which can sometimes congest the network within your home. However some essential maintenance can help improve things.
I would suggest clearing the line that your modem is currently connected too, just to reduce any interruptions caused internally by other devices. Once the other devices have been disconnected, please connect the modem directly to the designated socket and perform a power cycle
Simply unplug the power cord from behind the modem, doing this should turn all lights off. From there, just allow at least fifteen minutes to pass before re-plugging everything back in the correct ports.
Once the services have returned, simply connect your devices and see how you go.
Should you continue to have issues, I would also recommend having a chat to our Messenger teams whom will be able to look into your services and advise further. Our teams are available 24/7 via the Optus App
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@Bordersquirrel Quick one is to search previous yescrowd posts as I think this may have come up before w.r.t. 2.4 & 5 connectivity, assuming you do NOT have like 10+ devices as this is a different issue (not designed for allot of devices btw).
First it sounds like you have two issues:
1) Network dropping a few times a day or more. This has come up a few times and in most cases the h/w is faulty.
2) Connectivity between 2.4 and 5 Ghz devices. (seen once before from memory, but I could be wrong)
If this is the case then search for two different issues.
PS. If you have a RP4 have a look at https://www.arcadepunks.com/download-raspberry-pi-4-images for nostalgia...
I’ve set it up with a single SSID for both 5GHz and 2.4GHz networks.
However I regularly lose connectivity between devices across the networks, so I can’t connect to my Raspberry Pi or my printer (2.4Ghz) from my laptop or iPad (5GHz).
Your use of the a single SSID is almost certainly the cause. Its not uncommon for 2.4Ghz only devices to have problems connecting to a single SSID router.
I don't recommend using single SSID in tour setup.