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New Contributor ava_lanche
New Contributor

Connect WiFi Hotspot to mobile network

I am having trouble connecting my own WiFi Hotspot to the Optus mobile network so I can use my new Optus data plan SIM. I received no information with the SIM.

I switched provider. It worked fine with my previous provider who uses the Optus network.
I am using it in the same location within sight of a tower where the Optus map shows great coverage for everything.

I have tried connecting to the APN connect and the APN connectLTE
with PDP Type IPv4 and IPv4 Authentication CHAP.

My laptop shows only Limited connectivity.
I cannot use a browser to access the Internet.

My Hotspot network compatibility is
4G LTE FDD: 1800, 2600 MHz with 100Mbps data download
4G LTE TDD: 2300 MHz with 81Mbps data download
HSPA+ dual band 3G UMTS: 900, 2100 MHz with 42Mbps data download

Optus describes its 4G Plus network using LTE 700 / 1800 / 2100 m/ 2300 / 2600 MHz frequencies.

Why can I not connect?
I have tried help from Optus support by phone and chat without success.
This question has now also been formalised by message to Optus.
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2 Replies
Frequent Contributor
Frequent Contributor

Re: Connect WiFi Hotspot to mobile network

@ava_lanche if you could post a bit more information on what device you are using the Sim in please?
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New Contributor ava_lanche
New Contributor

Re: Connect WiFi Hotspot to mobile network

I’ve found the answer after many hours and discussion with the multitude.
The SIM was faulty. It pays to look after the fundamentals Optus.